Privacy Notice

Who We Are

What Personal Data We Collect

We only collect personal data that is necessary to operate our website and respond to enquiries.

• Name
• Company name
• Email address
• Telephone number
• IP address
• Any information you include in a contact or enquiry message

How We Collect Your Data

We collect personal data when you:

• Submit an enquiry via our contact form
• Email us directly
• Browse our website (via basic analytics)

Why We Collect Your Data and Our Lawful Basis

We use your personal data to:

• Respond to enquiries and requests
• Communicate about our services
• Improve our website performance and reliability

Our lawful basis for processing is legitimate interests - to run and grow our business and respond to legitimate business enquiries.

Where a contract is entered into, processing may also be necessary for the performance of a contract.

Website Analytics and Cookies

We may use privacy-focused website analytics to understand how our site is used (for example, page visits and general traffic patterns). These do not identify you personally.

Where cookies are used:

• They are limited to what is necessary for site functionality and performance
• We do not use cookies to sell data or build advertising profiles

Who We Share Data With

We do not sell personal data.

Personal data may be processed by trusted suppliers who support our website and IT systems (such as website hosting or email services).

These providers:

• Only process data on our instructions
• Are subject to appropriate data protection obligations

International Data Transfers

We aim to keep data within the UK or EEA.

Where data is processed outside the UK, appropriate safeguards are in place in line with UK GDPR requirements.

How Long We Keep Your Data

We retain personal data only for as long as necessary to:

• Respond to enquiries
• Maintain business records
• Meet legal or regulatory obligations

Enquiry data is typically retained for a limited period unless it leads to an ongoing business relationship.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing in certain circumstances

To exercise your rights, contact us using the details above.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
United Kingdom

Website: www.ico.org.uk

Changes to This Notice

We may update this privacy notice from time to time. The latest version will always be published on this page.